Fidelio Consulting

Fidelio PMS Services

"You've made the investment, now reap the benefits"

If you're spending more than 10 minutes a day generating your daily reports...

or, if you have a great idea and don't know if your PMS or people can implement it...

or, if you just want more...

Then we need to speak.

• Customized Reporting
• Training
• Re-Configuration
• Data Mining & Warehousing
• Continuing improvement

To discuss how Fidelio Consulting can make your operations more effective please e-mail Barry@FidelioConsulting.Com or call 310-994-2299

Customized Reporting

Changing your current reporting process to a more automated process will save you time and money. It will deliver more information with less work than you ever thought possible.

We work with you to analyze your current reporting process and determine the best course of action: Those actions include: modifying procedures for the gathering and processing of data, and revealing the 'hidden secrets' in your reporting process.

You will save time and money. You will receive better information in less time, with less effort and it will be more accurate. The time saved from data processing can be better used analyzing the information and implementing procedures to reduce your costs, improve your guest services, and most importantly, improve your revenues.

see samples

Training - "People will change if they know how"

With the proper training, your staff will use the tools provided for them more effectively and efficiently. This will give you another advantage in the marketplace as your people will me better at what they do. In addition, you will improve employee satisfaction and empowerment.

We will work with you and your team to design and implement a comprehensive training program for all staff and all departments to ensure that they are properly trained to use their tools. We can provided hands on training based upon your policies and procedures.

With proper training, you will be saving time and money and improve your guest service, and ultimately increase your revenues.

Re-Configuration

It has probably been a long time since your systems were installed and configured. Haven't there been a lot of changes since then? Isn't it time for your systems to change? Have your procedures changed away from the procedures configured to your PMS systems?

You don't need to throw away what you already what you have. We will do a comprehensive evaluation of how you are using your systems. This tool  is indispensable to determine if you are using your systems to the fullest extent.

Do you have manual procedures that can be handled by your PMS?

Do you want to gather more information about your guests?

Do you want to make your processes faster - like at check in?

You know the answer is YES.

Data Mining & Warehousing

Your PMS holds a wealth of information - From guest spending habits to which rooms are most popular. Do you know how to get at it?

Data gathering tecniques have changed significantly in the past couple of years. Data should be gathered from all departments and not just at the time of reservation. Do you know how you can gather more information?

What can you do with this information? Establish a rewards program? Do a directed marketing campaign? Contact guests who have not returned to your hotel?

We can build a proper information store where the vast amounts of information that you can use will be easily gathered and held.

Continuing improvement

Are you happy and content with your hotel's performance or the performance of your people? If you are then your competitors are ready to pounce on your market share.

If you are not striving to continuously improve your operations, then you are already behind.

I can work with you and your team to improve your hotel's operation. We can devise and implement a plan to ensure that you maintain and even improve your placement in the market.

Invitation

To discuss how Fidelio Consulting can make your operations more effective please call 310-994-2299 or e-mail Barry@FidelioConsulting.Com